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In-House Vs. Outsourced Digital Marketing: Deciding The Best Team Structure For Your Business

In-House Team vs. Marketing Agency: Which is Right for Your Business?

Effective marketing is one of the pillars of a successful business. No matter how excellent your product or service is, it won’t go far if potential customers don’t know about it. 

Brands need marketing to reach and engage their target audiences, increase brand awareness, generate leads and boost customer loyalty. Whether to handle this process in-house or outsource it to a marketing agency is a critical decision that can make or break a business. 

In this blog post, we’ll explore the pros and cons of each option to help you make an informed decision about which choice is right for your company. 

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In-House Marketing Team or Department


Full Control

One of the biggest advantages of having an in-house marketing team is that it gives you complete control over the marketing process. You can decide on the strategies, tactics and timelines that work best for your business without having to worry about external factors.


In the long run, an in-house marketing team can be more cost-effective than outsourcing to a marketing agency–if you have the right people for the job. Marketing, especially digital marketing, requires people with the up-to-date knowledge, skill sets and experience needed to create and execute sound strategies.


Better Knowledge of the Business

An in-house marketing team has a deep understanding of your business, brand and industry. They’re in a good position to create marketing campaigns that resonate with your target audience and accurately reflect your company’s values.


Limited Expertise

Unless you’re a large company, it’s unlikely that you’ll be able to hire experts in all areas of marketing. For instance, you may have someone on your team who is an expert in social media but lacks experience in SEO, branding or blog post writing. This limited expertise can limit the effectiveness of your marketing campaigns. 

Limited Creativity

An in-house team can be limited by the company’s culture and can suffer from “groupthink.” Sometimes, it takes an outsider’s perspective to come up with fresh and creative ideas that will take your marketing campaigns to the next level. 



Building and managing an in-house marketing team is a time-consuming process. You need to invest in recruitment, training, technology and management, which can take away from other aspects of your business.

Hiring a Marketing Agency


Wide Range of Expertise

A marketing agency typically has a team of experts in different areas of marketing, such as website design and optimization, social media, paid advertising, content marketing and metrics, to name a few. It is very difficult to replicate this expertise in-house.

Fresh Perspectives and Creative Ideas

A marketing agency brings a fresh, more objective perspective to your business and can come up with innovative ideas that your in-house team might not consider. Marketing experts have experience working with other businesses and can bring those lessons to your company.

More Time to Focus on Core Business

By outsourcing your marketing to an agency, you can free up time and resources to focus on your core business. You don’t need to worry about your marketing. Just leave it to the experts.



One of the most significant drawbacks of hiring a marketing agency can be the cost. Agencies charge for their services. However, some agencies “bundle” several marketing services together as a single combined unit, resulting in savings for their clients.

Lack of Control

When you outsource your marketing, you give up some control over the process. Therefore, you should hire an agency you can trust to communicate effectively with you throughout the process.

Less Familiarity With Your Business

While a marketing agency can learn about your business, it won’t have the same depth of knowledge as an in-house team. The agency’s team, however, can put in time, energy and resources to fully understand your brand, industry and customers.

Bottom Line

The right choice for your business depends on your specific needs, resources and goals. If you have the resources and expertise required to establish and manage an in-house team, that may be a good option for you. If you want access to a wider range of marketing services and expertise, hiring an agency may be the right choice. 

At Gravital, we understand that this decision is crucial for your business’s success. Our digital marketing agency has the talent, expertise and technology to help you create and execute performance-driven digital marketing strategies and campaigns. If you need help with your digital marketing efforts, talk to us

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